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Privacy Policy

We comply with all Australia Government Privacy Principles 

We use secured platform backed by 24/7 high security protocols. Our website is covered with high security SSL Security protocols.  

Private Cookies PRIVACY POLICY 

As part of our participation in the remarketing platform, private cookies will collect certain non-essential information. Here is a description of what information is obtained: 

What information do we collect? 

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them. 

How do we use your information? 

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:  

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.  
  • To allow us to better service you in responding to your customer service requests. To quickly process your transactions. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.  
  • If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. 

How do we protect visitor information? 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. 

Do we use “cookies”? 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. 

Do we disclose the information we collect to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

How can you opt-out, remove or modify information you have provided to us? 

To modify your e-mail subscriptions, you are able to do at any time by simply following the unsubscribe instructions in our newsletters. 

Changes to our policy 

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 

 

Information and Payment Details Confidentiality 

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis. 
  • We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor. 
  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. 

 

Returns and Refund: 

If you are not entirely satisfied with your purchase, we're here to help. 

Returns: 

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Shipping for Refund: 

You will be responsible for paying for original and return shipping costs as shipping costs are nonrefundable. 

 

Shipping and Delivery: 

We offer free delivery on most of our products within NSW, some restrictions on heavy items to remote places and interstate. You can however either enquiry before placing your order or place your order with confidence knowing that you will receive full fast refund if any delivery charges applies to your order and you wish not to proceed with your purchase. We use the shipping method according to the product size and shape. We provide tracking code to keep a record of shipping inventory.  

 

Contact Us
(02) 8740 8963
sales@gilaniengineering.com.au
www.gilaniengineering.com.au
14 Smithfield Rd, Smithfield 2164 NSW

Copyright © 2020 Gilani Engineering

ABN: 67 634 759 461

Powered By Ray Gilani

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