Why do we offer a price match guarantee?

Gilani Engineering takes great pride in understanding customer needs and wants. Our main priority here at Gilani Engineering is to ensure positive customer satisfaction is met adequately. This is why we provide a price match guarantee in all our manual and electric wheelchairs and scooters.

How do I request a Price Match?

All you have to do to get the lowest price match is to present proof (e.g. quote, final costs on the cart, etc.) of the competitor's advertised price for the identical product, during the time of the purchase. If you are purchasing online, please send an email to sales@gilaniengineering.com.au with your proof of a competitor’s lower price. This can be in the form of a screenshot, invoice, etc.*. The supplied proof must show the offer’s date and any terms and conditions they have set.

Once the price match request is verified and approved by our team by making sure the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method, we will gladly match the price.

What items does the Price Match Guarantee apply to?

Our Lowest Price Match guarantee applies to all wheelchairs and scooters identical from an authorised Australian retailer or reseller that are:

• Advertised for a lower price
• Identical product*
• In stock at our competitor
• Not an item or condition listed under exclusions

*An identical product means an identical model number, pack size, components and warranties (including non-identical warranties).

We also take into account the added cost of delivery. If your Gilani Engineering order will receive free shipping and the competitor's order will not receive free shipping, we will include an appropriate shipping charge in the competitor's price before calculating the price match.

What are the exclusions?

• Offers include cashback, bonus, bulk purchase, quantity limits or packages.
• Offers not available to the general public - including trade, special event, club or membership offers.
• Clearance, seconds, refurbished, ex-demonstration or display products.
• Products shipped from or sold by third-party sellers on the marketplace, auction or classifieds websites.
• Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
• Pricing errors. (either ours or competitors)
• Products with pricing set significantly lower than the recommended retail price or market value.

Please feel free to contact us either by phone on 02 8740 8963 or through email at sales@gilaniengineering.com.au for further information on our Price Match Guarantee offer.